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Support

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Latest activity by Support
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    Support created an article,

    How do I change a tag that an agent applied by mistake?

    1. From the portal, navigate to the Conversations tab.   2. Select the action that contains the message with the erroneous tag by finding it in the dropdown box labeled Filter Actions.   3. Find th...

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    Support created an article,

    Glossary of Terms

    Data Set De-dupe MMS Placeholder Proxy Number SMS Tester Role   Data SetThis is the .csv file you upload that will likely include, at a minimum, contact first and last names with their phone numb...

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    Support created an article,

    Why isn't my message recipient's name showing up when I send a text?

    If you are employing the @first_name@ placeholder to address your contact but the contact name is not appearing in the message, ensure that you have all the fields labeled and filled in correctly f...

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    Support created an article,

    What is the difference between Errors and Blocked?

    The total number of undeliverable messages is the sum of the messages with Error codes and Blocked messages.   The majority of the Error/Blocked messages result from attempts to deliver a message t...

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    Support created an article,

    List of DND words/phrases

    Here is the full list we have now (case insensitive), it's easy to add to if you have more suggestions: stop stopall unsubscribe cancel quit arret fuck you fuck off cunt Leave me alone wrong numbe...

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    Support created an article,

    How to setup text-to-donate with our Anedot Integration

    Overview: Our Anedot integration makes it easy for you to fundraise using P2P with text-to-donate. Text-to-donate means that all a recipient needs to do is reply back with the keyword you choose, a...

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    Support created an article,

    Special Considerations

    #1 Message Preview on Lock Screen When you are writing your message, note that when it is sent out it will appear as a push notification on a recipients lock screen. Keep this in mind in case you ...

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    Support created an article,

    What happens if someone calls the number back from which they received a text?

    If you have not set up proxy forwarding, they will get a message from their carrier (e.g., Verizon or AT&T) saying the call cannot be completed as dialed.

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    Support created an article,

    How to RumbleUp- Step 4: How to Test your Message & Invite Agents

    Watch the video for this training portion here: Step 4: Test Your Message & Invite your Agents To test your message, you will need to invite yourself to become an Agent and join your campaign....

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    Support created an article,

    How to RumbleUp- Step 3: How to Create a Message

    Watch the video for this training portion here: Step 3: Create Your Message To create your message, click on the Messages tab. Choose what kind of message you want to create SMS: Includes only t...