This is the .csv file you upload that will likely include, at a minimum, contact first and last names with their phone numbers. The data set must be accurately labeled if you wish to use placeholders in your text message.
Removes duplicate entries. The default de-dupe selection is set to phone numbers.
(Multimedia messaging service). This is a message that may include image or video data in addition to basic text. Keep in mind that size is limited to 500KB as imposed by mobile carriers.
A short code used in the text message to refer to the information in your data set. For example, using @first_name@ will auto-fill the first name of the contact receiving the text message. Placeholders are helpful but optional.
Agents never send messages from their personal phone numbers. Our system reserves alternate numbers from which the outgoing messages will appear to originate.
(Short message service). This is a basic text message and doesn’t contain images or video data.
You should test your message before making it live. Assign a “tester role” to an agent by clicking the “bicycle” icon under the agents tab near the bottom of the menu on the left side of your RumbleUp portal. When the message is in testing mode only the agent(s) assigned the tester role will be able to view/send the message.