To download a report:
1. Go to the 'Conversations' tab
2. Select the Message you want to download a report for by selecting it from the dropdown menu on the left
3. Once you select your Message, a button will appear on the far right side of the screen that says 'Download'
4. Click on the 'Download' button and select to either download a .csv report or send yourself a report via email
TIP: You can download reports on specific metrics by simply selecting one of the filter options from the dropdown on the right. If you download a report with 'No filter' selected, you will get a report with all the data collected. If you download a report with one of the filters selected, you will get a report of just the data that applies to that filter.